Privacy Policy

Volta Support are based at 5B Maclaren House, The Lancastrian Office Centre, Stretford, M32 0FP. Anthony Whitton is the appointed DPO for Volta Support.

At Volta Support, we value your privacy and are committed to safeguarding your personal and business information. This Privacy Policy explains how we collect, use, and protect the data you provide to us while using our services, software, and website.

 

 

  1. Information We Collect
  2. We collect the following types of information to provide and enhance our IT services:
  •        – Personal Information: Includes your name, email address, phone number, and company details when you engage our services or contact us.
  •        – Business Information: Data related to your company’s IT, including network configuration, hardware details, and software when required for our services.
  •        – Technical Information: This may include your IP address, browser type, and usage patterns collected through cookies and tracking technologies.
  1. How We Use Your Information
  2. The information we collect helps us deliver and improve our IT services. Specifically, we use it to:
  •        – Provide IT consulting, managed services, and technical support.
  •        – Manage and protect your network, systems, and software.
  •        – Perform diagnostics and troubleshooting.
  •        – Monitor for security breaches and unauthorized access.
  •        – Analyse data to improve system performance and security.
  •        – Respond to inquiries and provide customer support.
  1. Cookies and Tracking Technologies
  2. Our website and services may use cookies and similar technologies to:
  •        – Provide a customized browsing experience.
  •        – Gather analytics on service performance.
  •        – Detect potential threats and security vulnerabilities.

You can adjust your browser settings to block or delete cookies, but doing so may limit some functionalities of our services.

 

Third-Party Services

We may use third-party services to facilitate the delivery of our IT services, such as cloud providers, data centres, or software solutions. These third parties may have access to your data to perform their tasks on our behalf, but they are bound by confidentiality agreements and must adhere to privacy standards.

Examples of third-party services we may use include:

 

  •        – Cloud storage providers.
  •        – Security monitoring services.
  •        – Software and platform vendors.
  1. Data Security
  2. We implement advanced security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:
  •        – Encryption of sensitive data.
  •        – Access controls and authentication.
  •        – Regular security audits and monitoring.
  •        – Secure data storage solutions.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal and business information, we cannot guarantee its absolute security.

 

  1. Data Sharing
  2. We do not sell, rent, or trade your personal or business information to third parties. However, we may share data in the following cases:
  •        – With trusted third-party service providers who assist in delivering our IT services.
  •        – To comply with legal obligations, including responding to lawful requests from public authorities.
  •        – In the event of a merger, acquisition, or asset sale, where data may be transferred as part of the business transition.
  1. Your Data Protection Rights
  2. Depending on your location and applicable data protection laws (e.g., GDPR, CCPA), you may have the following rights concerning your data:
  •        – Access: Request access to the data we hold about you.
  •        – Correction: Request corrections to any inaccurate or outdated data.
  •        – Deletion: Request that your personal data be deleted when it is no longer necessary for the purpose it was collected.
  •        – Data Portability: Request a copy of your personal information in a structured, commonly used format.
  •        – Opt-out: Opt-out of marketing communications or certain data processing activities.

To exercise these rights, please contact us at hello@voltasupport.com.

 

  1. Data Retention
  2. We will retain your data only as long as necessary for the purposes outlined in this policy, or as required to comply with legal obligations, resolve disputes, or enforce our agreements.
  1. Children’s Privacy
  2. Our services are not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we discover that we have collected such information, we will take steps to delete it promptly.
  1. Changes to This Privacy Policy
  2. We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and we will update the “Effective Date” accordingly.
  1. Contact Us
  2. If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Volta Support
5B Maclaren House, The Lancastrian Office Centre, Talbot Rd, Stretford, M320FP.
Tel: 0161 393 9765